A. Cancellation by Guest

  1. Cancellation Notice: The lead tenant must submit a written cancellation request. The cancellation is effective once received by us.
  2. Cancellation Fees: Refunds will be processed based on the timing of the cancellation as follows:
    • More than 60 days before check-in: 80% refund or option to reschedule.
    • 30-60 days before check-in: 50% refund or option to reschedule.
    • Within 30 days of check-in: No refund or rescheduling available.
  3. Rescheduling: Bookings can be rescheduled to dates within 6 months of the original check-in date. The rescheduled duration must be equal to or longer than the original booking. Any price difference will be charged at the time of rescheduling. Only one rescheduling is allowed.
  4. Prime Dates: Bookings made for prime dates (Holi weekend, Diwali weekend, and 24 Dec-1 Jan) are non-refundable and cannot be rescheduled, regardless of the cancellation date.
  5. Booking Duration: The duration of your booking cannot be reduced after check-in. If you wish to reduce the duration before check-in, the above cancellation terms will apply.
  6. Policy Changes: We reserve the right to change the cancellation policy and terms at our discretion.
  7. B. Cancellation by Host
  8. Host Cancellation: In the rare case that the host must cancel your reservation, we will make every effort to offer alternative arrangements. If no alternatives are available, we will refund your full payment.
  9. Force Majeure: If the cancellation is due to force majeure events (e.g., acts of God, government lockdowns, strikes, war, or other similar occurrences), we are not liable for any cancellations.
  10. Travel Expenses: We are not responsible for the cancellation of your booking or any travel expenses incurred, including flights. It is your responsibility to manage and book your travel arrangements.
  11. C. Refund Policy
  12. Refund Processing: Refunds for cancellations will be processed within 7-10 working days.
  13. Payment Method: Refunds will only be issued via the original payment method used for the booking.