Hotel Leela Inn is committed to safeguarding your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide to us during your interaction with our website and while staying at our property.

1. Information We Collect

We may collect the following types of personal information from our guests:

• Name, address, email address, and contact information.
• Payment details such as credit or debit card information.
• Identification documents such as passport or government-issued ID for verification purposes.
• Travel details such as arrival and departure dates, preferences, and special requests.
• Information related to your stay, including room preferences, service requests, and feedback.

2. How We Use Your Information

The information collected is used for the following purposes:

• To process and manage reservations, check-ins, and check-outs.
• To communicate with you regarding your booking, services, or any inquiries.
• To facilitate payments and manage transactions.
• To personalize your stay and provide services tailored to your preferences.
• To improve our services through feedback and conduct internal business analysis.
• To comply with legal requirements and regulations, including safety and security measures.

3. Sharing Your Information

Hotel Leela Inn does not sell or share your personal information with third parties, except:

• With service providers and partners who assist us in processing payments, providing services, or managing operations (e.g., payment processors, travel agents).
• When required by law, government authorities, or to comply with legal proceedings.
• To ensure the safety and security of guests, staff, and property, or to protect against fraud.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Securing our systems and networks with encryption, firewalls, and other security protocols.
• Limiting access to personal information to authorized personnel only.
• Regularly updating our security practices to address potential threats.

However, no security system is completely foolproof, and while we strive to protect your information, we cannot guarantee its absolute security.

5. Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your information is no longer needed, we securely delete or anonymize it.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections or updates to any inaccurate or incomplete information.
• Request the deletion of your personal data, subject to legal requirements.
• Withdraw your consent for the use of your information at any time.

To exercise any of these rights, you can contact us at the details provided below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience, analyze website traffic, and improve our services. By using our website, you consent to the use of cookies. You can adjust your browser settings to reject cookies, but this may limit some features of the site.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any external sites you visit.

9. Changes to This Privacy Policy

Hotel Leela Inn reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website, and we encourage you to review the policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at reservation@leelainn.com